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How uwin123 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account or make a deposit via Touch 'n Go eWallet, Boost or GrabPay — and how we keep it secure.

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uwin123 How uwin123 Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply practical, layered data protections across every part of the account journey — from the moment you deposit via Boost or GrabPay through to any withdrawal verification step. Our approach is built around limiting what we store, controlling who can access it, and making it straightforward for you to exercise your rights.

Encrypted Transactions

All data exchanged during a Touch 'n Go eWallet, Boost or GrabPay deposit is transmitted over an SSL-encrypted connection, keeping your payment details away from interception.

Cookie Controls

Session cookies keep you logged in across pages. Analytics cookies are non-identifying. You can disable non-essential cookies through your browser settings without affecting your account access.

Data Retention Limits

We hold your account data only as long as your account is active or as local law requires. Once a retention period ends, data is deleted or anonymised from our systems.

Access Requests Honoured

You can ask us what data we hold, request a correction, or ask for deletion. We verify your identity first, then action the request and confirm completion in writing.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove the personal data we hold, we have three ways to get in touch. We aim to acknowledge every privacy request within one business day and resolve straightforward requests as quickly as possible. For account-linked queries, have your registered contact detail ready so we can verify your identity before actioning anything.

Live Chat Open the live chat window inside your account dashboard. Raise your privacy query there and our support team will log and escalate it to the right person.
Email Support Send your data request to our support email found on the Contact page. Include your registered name so we can locate your account record quickly.
Account Help Form Use the in-app help form under Account Settings to submit a formal data request. You will receive a reference number to track the outcome of your request.

Your Privacy Policy Questions

These are the questions we hear most often about how uwin123 manages personal data. If your question is not covered here, reach us through live chat or the account help form and we will give you a direct answer.

We collect your name, contact details and any payment identifiers you use — such as the reference tied to your Touch 'n Go eWallet or Boost account — to run your account and process transactions.

We share data only with payment processors needed to complete your deposit or withdrawal — for example, your DuitNow or FPX transfer. We do not sell your data or pass it to unrelated third parties.

Submit a data access request through our in-app help form under Account Settings or via email. We verify your identity and respond with a summary of the data we hold for your account.

Yes. Contact us via live chat or email with a deletion request. We will remove data that we are not legally required to retain, then confirm the deletion in writing once it is complete.

We keep your data while your account is active and for the further period that Malaysian law requires. After that, data is deleted or anonymised from our records.

We use session cookies to keep you logged in and non-identifying analytics cookies to improve the account flow. You can disable non-essential cookies through your browser without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.